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At Midnight Secrets, we aim to ensure that your order reaches you safely, discreetly and within the estimated delivery timeframe.
Every order is carefully processed and tracked from payment confirmation through to delivery.
We understand the importance of privacy when ordering from Midnight Secrets. Where possible, orders are shipped in discreet packaging, without unnecessary information regarding the nature of the product displayed on the outside of the parcel.
We currently deliver throughout the United Kingdom.
Availability may vary for certain remote areas, islands or territories. Where delivery restrictions apply, these will normally be displayed during checkout.
Standard delivery is FREE on eligible Midnight Secrets orders within the United Kingdom unless otherwise stated during checkout.
Where applicable, Midnight Secrets aims to ensure that customers are not unexpectedly charged additional customs or import fees upon delivery.
Any applicable delivery charges, duties or taxes that the customer is required to pay will be clearly communicated where required before completion of the order.
We aim to provide clear and realistic delivery estimates.
Orders are generally prepared and dispatched within:
1–2 business days
Orders placed during weekends or UK public holidays will normally begin processing on the next business day.
The estimated total delivery time is generally:
7–10 business days from order confirmation.
Delivery times are estimates and may occasionally vary depending on your location, carrier availability, periods of unusually high demand, public holidays or circumstances outside our reasonable control.
Where possible, tracking information will allow you to monitor the progress of your delivery.
Once your order has been dispatched, you will normally receive a shipping confirmation email containing:
Tracking information may take 24–48 hours after dispatch to become fully active within the carrier’s system.
The delivery carrier may vary depending on your location, the fulfilment centre handling your order and the most appropriate delivery service available.
Your privacy matters to us.
Midnight Secrets products are therefore shipped using discreet external packaging wherever possible.
The exterior of the parcel is designed not to unnecessarily reveal the intimate nature of the product contained inside.
Please note that information required for delivery, customs, legal compliance or carrier processing may still appear on shipping documentation where necessary.
Orders are carefully packaged to protect products during transportation.
Midnight Secrets provides a 30-Night Satisfaction Guarantee, beginning on the date your order is delivered.
Return requests must comply with the conditions contained in our Returns & Refund Policy.
Due to the intimate nature of our products, the 30-Night Satisfaction Guarantee does not mean that a product can be used for 30 nights and subsequently returned.
For hygiene and health protection reasons, products that have been used for intimate purposes may not be eligible for return unless they are faulty or you otherwise have a statutory right to a remedy.
Our commercial guarantee is provided in addition to your statutory rights.
Nothing in this Shipping & Delivery Policy or our voluntary 30-Night Satisfaction Guarantee limits the rights available to consumers under applicable UK consumer law.
Although we take reasonable precautions when preparing and shipping orders, delivery issues may occasionally occur.
If your tracking information indicates that your parcel has been delivered but you cannot locate it:
Please contact:
contact@try-midnight-secrets.com
and provide your order number and relevant tracking information.
Our team will review the situation and, where appropriate, open an investigation with the delivery carrier.
If your parcel or product arrives damaged, please contact us as soon as possible.
Please provide:
Please keep the original packaging until your claim has been reviewed.
Where the product is confirmed to have arrived damaged or defective, we will provide an appropriate remedy in accordance with applicable consumer law, which may include a replacement or refund.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error after placing your order, please contact us immediately at:
contact@try-midnight-secrets.com
We will make reasonable efforts to update your delivery details before dispatch, but we cannot guarantee that an address can be changed once an order has entered processing or has been handed to the carrier.
Additional delivery costs may apply where a parcel needs to be resent because an incorrect or incomplete address was provided by the customer, where permitted by applicable law.
Most orders arrive within the estimated 7–10 business day delivery timeframe. However, delays can occasionally occur due to circumstances such as:
If your order is significantly delayed, please contact us at:
contact@try-midnight-secrets.com
and our team will investigate the status of your delivery.
Nothing in this section affects your statutory rights where goods are not delivered within an agreed or legally required timeframe.
If you wish to cancel or return an order, please contact us as soon as possible.
Returns are governed by our Returns & Refund Policy and applicable UK consumer law.
Because Midnight Secrets sells products intended for intimate use, specific hygiene restrictions apply.
In particular, products that have been used for intimate purposes may not be eligible for return for hygiene reasons, except where the product is faulty or where applicable law provides otherwise.
Please review our Returns & Refund Policy before returning any product.
Do not send a return without first contacting our customer service team and receiving the appropriate return instructions.
Returns must not be sent to the address shown on a parcel or shipping label unless our customer service team specifically instructs you to do so.
After your return request has been approved, Midnight Secrets will provide you with the appropriate return address and instructions.
Unauthorised returns sent to another address may not be processed correctly.
To request a return, contact:
contact@try-midnight-secrets.com
Please include your order number and the reason for your return request.
For questions regarding shipping, tracking, delivery problems or returns, please contact:
Midnight Secrets
Email: contact@try-midnight-secrets.com
Our customer service team will be happy to assist you with your order.
